Whether you have a question about our jewellery pieces, you need assistance with ordering or shipping, or just want to share feedback, we'd love to hear from you!

How to Get in Touch

Contact Form: The easiest way to get in touch with us is to use the contact form below. Simply enter your details and message and click "Submit". Your message will come directly through to our email.

Email: If you prefer to send us an email directly, please use customersupport@bixbyandcompany.com.au and you'll get Annie or Claire directly.

International Customers

Bixby and Co is a family run business located in Australia. We totally understand that buying from an international seller can sometimes be daunting. We want to alleviate any concern by saying that we are totally committed to any customer regardless of where they live in the world.

Our Customers Trust Us

We have over 190 Five Star Reviews from customers all over the world that are verified by Judge.Me (verified by third party). You can check these out by clicking on the Reviews tab located on the right of the screen.

What truly sets us apart from our competitors is that we are a small mum and daughter brand and we care. Our customers are people to us, not just order numbers. We care about making sure that you get a stunning piece of quality jewellery, that is made from the best recycled materials - 18ct Gold Fill, Gold Vermeil and sterling silver - delivered as fast as we can from our Australian office.

Every single order that leaves our studio is hand inspected to make sure pieces are in good condition. Most orders are dispatched same business day for Express Shipping and within 2 days for standard shipping which is FREE on orders over $100 in Australia.

Office Address
1 / 2 Henderson Place
Lennox Head, NSW, 2478
Australia

We look forward to hearing from you!