WE ARE HERE TO HELP!

Whether you have a question about our jewellery pieces, you need assistance with ordering or shipping, or just want to share feedback, we’d love to hear from you!

HOW TO GET IN TOUCH?

Contact Form: The easiest way to get in touch with us is to use the contact form below. You simply enter your details and message and click “Submit Contact”. Your message will come directly through to our email.

Email: If you prefer to send us an email directly, please do so by using customersupport@bixbyandcompany.com.au and you’ll get Annie or Claire directly.

Phone: Prefer to speak with someone? Give us a call at 0436326718. Our customer service team is available Monday to Friday, 9 AM – 4.30PM AEST.

INTERNATIONAL CUSTOMERS

Bixby and Co is a family run business located in Australia. We totally understand that buying from an international seller can sometimes be daunting. We want to alleviate any concern by saying that we are totally committed to any customer regardless of where they live in the world.

OUR CUSTOMERS TRUST US

We have over 100 Five Star Reviews from customers all over the world that are verified by Judge.Me (that is, not made up). You can check these out by clicking on the Reviews tab located on the right of the screen.

What truly sets us apart from our competitors is that we are a small mum and daughter brand and we care. Our customers are people to us, not just order numbers. We care about making sure that you get a stunning piece of quality jewellery, that is made from the best recycled materials and 18k Gold Fill, delivered as fast as we can from our Australian office 

Every single order that leaves our studio is hand inspected to make sure pieces are in good condition. Most orders are dispatched same business day for Express Shipping and within 2 days for FREE standard shipping, and we ONLY USE reliable couriers like Australia Post, Fedex & USPS.

Address Details

44 Harbour Street, Mosman, NSW, 2088

Australia 

Opening Hours: Mon-Fri: 9am - 5pm pick ups can be arranged.

We also have pop ups at some Sydney markets at weekends where you can come and meet us and feel the goods! Paddington and Kirribilli mainly.