Hot Mess Ring
✨Free 18k Gold Huggies on orders over $200.
✨Free jewellery case & huggies over $300
✨Free necklace & bracelet over $400
Our Materials
Gold Filled is a system of making jewellery that involves bonding 14 or 18k Gold under extreme heat to a base metal (usually silver). Plated jewellery usually only has a thin gold coating painted on, which is why it often tarnishes quickly and wears off. Gold Fill has a 5% level of solid gold and is water resistant, warm gold colour, has no nickel or nasties in, and is long lasting and high quality.
Gold Vermeil is a high quality product with a high proportion of gold. The Industry standard is 2.5 microns, however ours is 3 microns. The manufacturing process is heat & pressure bonding 'melted or fused together' gold with a 925 Sterling Silver base.
It’s an expensive process simply due to the weight of the gold. Great quality gold vermeil will last you years with the appropriate care!
Our Sterling Silver pieces are made with 925 purity silver by silversmiths in India.
Can I swim and shower in your jewellery?
Showering is perfectly fine!
Chlorine and salt are corrosive chemicals though and so they will limit the life of your jewels with prolonged exposure. Rinse them in clear water after an ocean dunk and keep them away from retinol and sunscreens - that’s only good for your face 😉 - Careful handling will keep you and your jewels golden!
shipping info
We are a small team so in normal periods of trade, please allow up to 3 business days for your order to be processed, fulfilled & shipped. Sale periods may be up to 5 business days.
Choosing Express Post at checkout means your parcel will be dispatched with Australia Post's Express Post service and will speed up your parcel's transit time with them, but through Black Friday volumes of post are high and so delays may be inevitable, but will not affect our handling and despatch times.
What is your warranty and return policy?
We have a 6 month warranty on all our pieces to cover for manufacturing faults. This doesn’t include general wear and tear, necklace chain snapping, or colour fading from ocean or chemical exposure.
Orders may be returned for store credit within 14 days of delivery, excluding items subject to final sale listed below.
SALE items are non-refundable unless faulty.
The following orders on our website are final sale:
- International orders shipped to destinations outside the Australia & New Zealand
- Goods in our SALES collections and events
- Earrings; due to health and hygiene laws
- Items designated archive or final sale
- Orders purchased with store credit or gift cards; and
- Purchases made with Afterpay or Paypal will have fees taken from any refund unless manufacturing faults are found.
If you wish to return an item that is eligible for return, please contact:
customersupport@bixbyandcompany.com.au to initiate the return process. Returns must be authorised by a customer service representative. If your purchase is eligible for return, a customer service representative will provide instructions . Returns must be shipped within 2 days of authorisation.
Items must be in original, unworn condition, including original packaging, to be accepted for return. In the event of non-compliance, we reserve the right to deny the return and/or deduct a restocking or repair fee from any store credit.
Please pack your goods respectfully to avoid damage—we advise using the box your order arrived in. Bixby & Co will not be held responsible for any lost or damaged packages during transit.
Returns initiated beyond 14 days of receipt of your order, or shipped beyond 2 days of your receipt of a return authorisation, will not be accepted.
Please note that store credit issued as a result of a return excludes any shipping fees paid in connection with the original order and that all return shipping costs are the customer’s responsibility.
If you have any questions about any pieces before making a purchase, please do not hesitate to contact us at customersupport@bixbyandcompany.com.au We will gladly help with any questions or concerns you may have.